Refunds & Return Policy

• Returns must be initiated within 7 days (for online orders) or 10 days (for in-store purchases).
• Products must be unused, in original packaging, and in a resellable condition.
• Proof of purchase (invoice or order number) is required.
• Returns must be pre-authorised by our team before sending items back.

• Notify us within 7 days of delivery.
• Return shipping is the customer’s responsibility.
• A 9% handling/restocking fee will apply.
• Returned items must be in unused, original condition.

⚠️ Note: Used, damaged, or incomplete returns will not be refunded in full and may be refused.

As per Section 44 of the Electronic Communications and Transactions Act (ECTA):

• You may cancel an online order within 7 days of receiving it.
• A full refund will be issued (excluding courier fees) if the item is returned unused and in its original packaging.
• Return shipping costs are borne by the customer.
• No handling fees apply to cooling-off cancellations.

• We offer replacements, repairs, or full refunds if the product is defective, incorrect, or damaged (after verification).
• If delivery was made using our own vehicle (within our trade route), we take full responsibility for delivery issues.
• If a courier was selected and paid for at checkout, you are responsible for lodging any damage claims with the courier. We will assist with documentation.

   Customer Inspection Required:

• Inspect your order immediately upon delivery.
• If visibly damaged, refuse the delivery and notify us within 24 hours.
• If delivery is forced, note “DAMAGED” on the POD and report it to us within 2 hours.
• Failure to inspect or report timeously may invalidate the claim.

• Returned items must be securely packaged.
• We are not liable for goods damaged during return transit due to poor packaging.
• Refunds may be denied or reduced for goods returned damaged (unless courier-related and properly documented).
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• Custom-made or personalised items
• Used, installed, or altered products
• Items returned after the return window
• Returns sent without prior approval
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• Refunds are processed within 30 calendar days of approval and inspection.
• In most cases, we aim to refund within 7 working days.
• Refunds are issued to the original payment method.
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If you have questions or need help with a return:

• Email: trendsdaytodayonline@gmail.com
• Phone: 012 327 0910

⚖️ Legal Compliance

This policy is in accordance with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA) of South Africa. By placing an order, you agree to this policy.